Frequently Asked Questions

 

🐾 Do you ship worldwide?

Yes. We deliver to most countries. Delivery times vary depending on your location. For full details, please see our Shipping Policy.

🐾 Where do you ship from?

We work with trusted suppliers in the UK, EU, and internationally. Depending on the product, your order may ship from a local warehouse or an international partner.

🐾 Why did I only receive part of my order?

If your order includes multiple items, they may be shipped separately from different warehouses. Each package will have its own tracking details.

🐾 How long will my order take to arrive?

UK: 5–10 business days

EU: 7–14 business days

US & Canada: 7–14 business days

Australia & NZ: 10–20 business days

Rest of World: 10–20 business days

(Delivery times are estimates only and may vary. Please see our Shipping Policy.)

🐾 Can I track my order?

Yes. Once your order has been dispatched, you will receive an email with tracking details. Tracking updates may take up to 48 hours to appear.

🐾 What is your return policy?

You have the right to cancel most orders within 14 days of delivery under UK and EU law. We also offer a 30-day return policy. Items must be unused, in original packaging, and you must contact us before returning. Some items, such as personalised products, opened consumables, or grooming tools, are non-returnable for hygiene reasons. Please see our Returns & Refunds Policy for full details.

🐾 What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us at sales@happypethub.store within seven days of delivery. Please include your order number and photos of the item and packaging. We will arrange a replacement or refund as appropriate.

🐾 Do you cover customs and import fees?

International orders may be subject to customs duties, taxes, or handling fees. These charges are the responsibility of the customer and vary by country.

🐾 How can I contact you?

For general enquiries, please email info@happypethub.store.

For returns or order issues, please email sales@happypethub.store.

You can also reach us by post at:

HappyPetHub, Unit 157464, PO Box 7169, Poole, BH15 9EL, United Kingdom