🐾 Do you ship worldwide?

 

Yes! We ship to most countries around the world. Shipping times may vary depending on your location. Please check our Shipping Policy for estimated delivery times.

 

 

🐾 Where do you ship from?

 

We partner with carefully selected global suppliers. Depending on the product, your order may ship from a local UK/EU supplier or an international warehouse. This helps us keep prices affordable and products accessible.

 

 

🐾 Why did I only receive part of my order?

 

If you ordered multiple items, they may be shipped separately from different supplier warehouses. Don’t worry, the rest of your order is on the way! You’ll receive separate tracking details for each package.

 

 

🐾 How long will my order take to arrive?

 

 

• UK: 5–12 business days

• EU: 7–15 business days

• US & Canada: 10–15 business days

• Australia & NZ: 10–20 business days

• Rest of World: 10–20 business days

  (These are estimated times; please see our Shipping Policy for full details.)

 

 

🐾 Can I track my order?

 

Absolutely! Once your order is dispatched, you’ll receive a tracking link by email. You can follow your package in real time.

 

 

🐾 What is your return policy?

 

We offer a 30-day return policy. Items must be unused, in original packaging, and you must contact us before returning. Some items (like grooming tools or opened consumables) are non-returnable for hygiene reasons. See our Returns Policy for full details.

 

 

🐾 What if my item arrives damaged or incorrect?

 

Please email us immediately at sales@happypethub.store with your order number and photos of the issue. We’ll make it right as quickly as possible.

 

 

🐾 Do you cover customs and import fees?

 

International orders may be subject to customs duties, taxes, or handling fees. These are the responsibility of the customer and vary by country.

 

 

🐾 How can I contact you?

 

For any questions, please reach out at:

📧 info@happypethub.store (general inquiries)

📧 sales@happypethub.store (returns & order issues)